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Legal rights and responsibilities

It's important to understand your rights as a tenant and our responsibilities as a provider. It empowers you to advocate for yourself and have a positive renting experience.

Tenancy law

The Residential Tenancies Act 1997 is the main law that governs how renting works in Victoria. It explains the rights and responsibilities of people who rent homes, the people who provide the homes, and the owners of places like rooming houses, caravan parks, and residential parks.

The Residential Tenancies Act also has some extra rules called Regulations. These Regulations help explain and give more details about the rights and responsibilities. Here are some of the Regulations that are part of the law:

When people talk about ‘tenancy law’ in Victoria, they are referring to all of these rules and regulations together.

The Victorian Charter of Human Rights

The Victorian Charter of Human Rights guides our work with you.

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You have the freedom to use any organisation you choose. Your information will be kept private, and you will do the same for others.
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You will be treated fairly and with respect, dignity and consideration, no matter who you are or where you come from, and you will do the same for others. You have the freedom to choose and express religion and culture. You will respect the rights of others including staff and the community in general, and you will respect the right of staff to work in a safe environment.
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All services provided will be safe, high quality and do no harm. Services will be provided by experienced and qualified staff. You have the right to be treated humanely, protected from cruel treatment, and to live your life free from abuse, neglect or exploitation.
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Clear and open information will be given about the services you receive and you will provide information to help us work with you. You have the freedom to say what you think.
Comment and be heard
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You can provide feedback, complain and be heard on any issue, at any time. You have the right to a fair hearing if you make a complaint.

We always protect your privacy

We are committed to protecting the privacy and security of personal information, adhering to all Australian privacy laws and regulations.

Please read our Privacy Statement for mor information.

Application process

Need help?

If you have any questions or would like more information, please don't hesitate to reach out to us. We're here to support you throughout the tenancy process.

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