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Property inspection

Property inspections

By conducting regular inspections, we can work together to maintain a well maintained living environment.

Property inspections are important for several reasons. First, they help ensure that your living environment remains safe and in good condition. During inspections, potential hazards or maintenance issues can be identified early on, allowing for prompt repairs or improvements. Additionally, we can check that you’re fulfilling your responsibilities as a tenant.

Please note that you don’t have to wait until a property inspection is due to report repairs. We ask that you contact us as soon as something breaks or stops working. Refer to our maintenance request page for more information.

When do inspections take place?

Inspections are usually handled during regular office hours, which are Monday to Friday, 9am to 5pm. However, there may be instances where the process needs to take place outside of these hours. In these cases, the inspection can be completed on any day between 8am and 6pm, excluding Sundays and public holidays. Usually, you will receive a notice at least seven days before an inspection is scheduled to take place. However, in urgent situations, a 24-hour notice may be given.

The specific timeframes for inspections are outlined in the Residential Tenancy Act 1997 (RTA), which you can access online for more information.

Inspection types

Ingoing inspections and condition reports

At the beginning of your tenancy, before or when you sign the lease at the property, we will conduct an initial inspection of the property. During this time, you will receive an ingoing condition report along with your paperwork. This report is important because it documents the condition of the property and any furniture when you first move in. Both parties will agree on the report so that if any damage happens while you're living there, it can be recorded. It's your responsibility to review the report within 7 days and either agree with the comments and condition or provide additional comments if needed. If you find any discrepancies, it's a good idea to take photos as evidence.

Routine Inspections

Your property will be inspected between 3-6 months after you move in. These inspections will continue on a 3- or 6-month cycle as outlined by the RTA, but won't happen more than four times in a year. If you reside in rooming house accommodation, inspections can take place every four weeks.

During these routine inspections, your tenancy worker will:

  • Review the Property Condition Report and check for any completed or ongoing maintenance work
  • Assess the condition of maintenance and garden work (if applicable), and
  • Ask for feedback on the maintenance work to ensure your satisfaction with the service provided.

Other Inspections

Your tenancy worker may need to inspect your property for other reasons – for example if there has been a complaint made about the condition of the property. If this occurs, we’ll let you know in advance.

Exit inspections

If possible, we will conduct an exit inspection with you before you leave the property. If not, the inspection will take place after you’ve left.

During the exit inspection, tenancy workers will be checking:

  • If any belongings have been left behind
  • That the property is in the same condition as when you moved in
  • That all furniture and appliances provided at the start of the tenancy have been left behind and are in good condition, and
  • If any locks need to be changed or keys replaced.

We encourage you to do some cleaning in the week before the inspection so that your property looks its best.

Application process

Need help?

If you have any questions or would like more information, please don't hesitate to reach out to us. We're here to support you throughout the tenancy process.

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