At MCM Housing, we value your feedback and take complaints seriously. If you have any concerns with our service or a decision we've made, we have a transparent and accessible process for handling them.
You can either:
Please note that we want you to feel comfortable expressing your concerns without worrying about any negative impact on your tenancy or potential tenancy. If you are receiving support, making a complaint will not put that support at risk.
If you're applying for housing or already a tenant, and you’re not satisfied with the standard of service we’ve provided, you have the right to file a complaint.
We understand that neighbours should be able to enjoy their activities without being negatively affected by our tenants or residents.
If you're applying for housing or already a tenant, and you don't agree with a decision made by us, you have the right to appeal it.
If you have any questions or would like more information, please don't hesitate to reach out to us. We're here to support you throughout the tenancy process.