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File an appeal

If you're applying for housing or already a tenant, and you don't agree with a decision made by MCM Housing that could affect your application or tenancy, you have the right to appeal it.

Basically, it means you can let us know if you're not happy with a decision we made, and we'll take another look at it. You have the opportunity to tell us why you disagree and ask us to reconsider. There are different decisions you can appeal depending on if you’re an applicant or an existing tenant.

Decisions you can’t appeal

There are certain decisions that you can't appeal. These include:

The appeal process

If you're a tenant or applying for housing and you have concerns, the first thing you should do is talk with us directly. We believe that many issues can be resolved just by having a conversation and understanding each other.

If we can't find a solution through discussion, you have the option to lodge an appeal. Here's how you can do it: 

When you submit an appeal, make sure to include the following information:

Once we receive your appeal, we’ll send you an acknowledgment within 5 days. Following this we will carefully review all the information you provided. Our goal is to complete the review within 30 days from when we receive your appeal. After we finish the review, we'll reach out to you and let you know the outcome.

If your appeal is unsuccessful, we'll still be here to support you. We'll provide you with information on how you can take the matter further if you wish to do so. Remember, we're here to help and find the best resolution possible.

Application process

Need help?

If you have any questions or would like more information, please don't hesitate to reach out to us. We're here to support you throughout the tenancy process.

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