File an appeal

If you're applying for housing or already a tenant, and you don't agree with a decision made by MCM Housing that could affect your application or tenancy, you have the right to appeal it.

Basically, it means you can let us know if you're not happy with a decision we made, and we'll take another look at it. You have the opportunity to tell us why you disagree and ask us to reconsider. There are different decisions you can appeal depending on if you’re an applicant or an existing tenant.

Decisions you can’t appeal

There are certain decisions that you can't appeal. These include:

• Issues that need to be reviewed by the Victorian Civil and Administrative Tribunal (VCAT).
  VCAT deals with things like recovering rental arrears and emergency or urgent maintenance requests. If you want to have one of these matters reviewed, you should directly contact the tribunal at 1300 01 8228 (1300 01 VCAT).
• You can't make multiple appeals on the same issue, especially if you don't provide any new information.
  Generally, appeals are only considered once unless there is new information to be considered.

The appeal process

If you're a tenant or applying for housing and you have concerns, the first thing you should do is talk with us directly. We believe that many issues can be resolved just by having a conversation and understanding each other.

If we can't find a solution through discussion, you have the option to lodge an appeal. Here's how you can do it: 

• Send us an email at info@mcmhousing.org.au
• Give us a call at (03) 9977 0000
• Download the complaints and appeals form, fill it out, and either mail it to us or hand it to one of our staff members.

When you submit an appeal, make sure to include the following information:

• Clearly explain the issue you're appealing and why you don’t agree with it.
• If you have any documents that support your appeal, please include copies of them too.

Once we receive your appeal, we’ll send you an acknowledgment within 5 days. Following this we will carefully review all the information you provided. Our goal is to complete the review within 30 days from when we receive your appeal. After we finish the review, we'll reach out to you and let you know the outcome.

If your appeal is unsuccessful, we'll still be here to support you. We'll provide you with information on how you can take the matter further if you wish to do so. Remember, we're here to help and find the best resolution possible.